Challenge
Today, credit card customers must call Bread Financial's care center to perform two basic key services with significant costs to Bread because they are not digital.
Solution
Worked collaboratively with Product, CX, Legal & Fiserve to design flows for Mobile App and Web to provide digital self-service for both self-servicing initiatives.
Initial Results
UXR participants described our dispute prototype as clear, thorough, and trustworthy. Navigation was intuitive, and users appreciated the structured step-by-step approach.
“Thanks to Corinne for the hard work and thought leadership bringing [these initiatives] to life. I appreciate your patience and adaptability as we continued to iterate. Fantastic job on the design reviews, they were well-received and the key to getting stakeholder alignment. ”
— Teja, Product @ Bread